FAQs

  During the Journey
  Booking & Payment
  Cancellation
How can I book a car service with Excellent Transport?    
Booking is easy! Submit an enquiry form on our website or WhatsApp us at +6010-983 7858 Whatsapp us at +6010-983 7858  (Malaysia) / +65 9827 7221 Whatsapp us at +65 9827 7221  (Singapore)
 
What information do I need to provide when making a booking?    
You need to provide your name, contact details, pick-up and drop-off locations, date, time, email address, and the number of passengers travelling with you.
 
What types of vehicles are available for booking?    
We offer a selection of vehicles, including Toyota Innova (7 Seater), Hyundai Starex (11 Seater), and Toyota Alphard/Vellfire (7 Seater)
 
Can I book a car service on the same day I need it?    
Yes, you can book a same-day car service. We offer 24/7 service and support, allowing you to book at any time. However, it is advisable to make early bookings at least 3 days ahead for weekends or peak periods such as school holidays, as the confirmation of your booking depends on the availability of our cars.
 
How can I pay for my booking?    
We accept various payment methods:
  1. Cash
  2. Touch and Go
  3. Paypal
  4. Aliay
  5. PayNow
  6. Bank Transfer
 
Is it safe to make an online payment on your website?    
For your safety, we don't offer online payments on our website. Payment can be made to the driver upon reaching your destination. Your safety is our priority.
 
How do I receive my booking confirmation and payment receipt?    
Booking confirmation will sent via WhatsApp prior to the departure date. Email confirmation and receipt will be sent upon request.
 
Do I need to pay in full when I make a booking, or can I pay a deposit?    
We require a deposit at the time of booking to secure your reservation, and you can settle the full payment upon reaching your destination.
 
Can I make changes to my booking after it's been confirmed?    
Yes, you can make changes to your booking, such as adjusting the pickup time, location, or the number of passengers. Additional charges may apply based on the changes. Please note that changes may be subject to the availability of vehicles at the time of the change.
 
Can I add my booking with extra services like child car seats or additional luggage space during the booking process?    
Yes, you may let us know in advance when you make the booking.
 
Are there any hidden fees or extra charges for booking your private transport service?    
No, we are transparent with our pricing. The price you see during booking is the final price. There are no hidden fees or extra charges.
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