Frequently Asked Questions
Everything you need to know about our Singapore–Malaysia private car service. Can't find an answer? Reach out and we'll help you out.
3 Categories 29 Questions 24/7 Support SG & MY Coverage
Last updated: April 2025
Travel Tip — Best Times to Cross
Leave Singapore → JB before 8 AM · Leave JB → Singapore before 3 PM on weekends. Depart even earlier during school holidays.
No, just sit and relax in the car. Make sure to have all required travel documents — passports and relevant permits — readily available for inspection during the border crossing process.
We recommend leaving Singapore to Johor Bahru before 8 AM and leaving Johor Bahru to Singapore before 3 PM on weekends. For extended weekends or school holidays, it is advisable to depart even earlier to avoid jams.
It depends on the most convenient route according to your itinerary. Typically, we use the causeway link, but the choice may also vary based on traffic conditions.
You are not allowed to eat inside the car, except for light snacks and drinks.
We offer the option for short rest stops upon request to make your journey as convenient as possible.
No, pets are not allowed in our cars.
Most vehicles have boot space available. If you acquire additional items during the journey, your driver can assist in storing them in the car boot.
Smoking is not allowed inside our vehicles. However, if you request it, drivers will make stops for smoke breaks during the journey.
Yes. Seat belt usage is mandatory for the safety of all passengers, and we kindly request that everyone wears them throughout the journey.
In case of a medical emergency, the driver will take appropriate actions to seek help and ensure passenger safety immediately.
We do not have in-car WiFi at the moment. We recommend using your mobile data for connectivity during the journey.
You can share your experience on our
Facebook page or by contacting our customer support team directly. We value every piece of feedback.
Booking is easy! You can submit an enquiry form on our website, or reach us via WhatsApp:
+6010-983 7858 (Malaysia)
+65 9827 7221 (Singapore)
Please provide your full name, contact number, email address, pick-up and drop-off locations, preferred date and time, and the number of passengers travelling.
We offer a selection of comfortable vehicles suited for groups of all sizes:
Toyota Alphard / Vellfire
7 Seater (Premium)
Yes, same-day bookings are available — we operate 24/7. However, we strongly recommend booking at least 3 days in advance for weekends or peak periods (school holidays), as availability is subject to vehicle availability.
We accept the following payment methods:
Cash Touch and Go PayPal Alipay PayNow Bank Transfer
For your safety, we do not process online payments through our website. Payment is made directly to the driver upon reaching your destination. Your security is our priority.
Booking confirmation will be sent via WhatsApp prior to your departure date. Email confirmation and payment receipts are available upon request.
A deposit is required at the time of booking to secure your reservation. The remaining balance can be settled upon reaching your destination.
Yes, you can adjust the pickup time, location, or number of passengers. Additional charges may apply depending on the changes, and modifications are subject to vehicle availability at the time of request.
Yes, simply let us know your requirements in advance when making the booking and we'll accommodate where possible.
No. We are fully transparent with our pricing. The price you see during booking is the final price — no hidden fees, no surprises.
Pricing varies depending on the vehicle type, route, and number of passengers. We offer competitive rates for private transfers between Singapore and Malaysia. Please
WhatsApp us or submit an enquiry for an exact quote tailored to your trip.
Each passenger is generally allowed one standard-sized check-in luggage and one carry-on bag. If you are travelling with bulky items, extra bags, or sports equipment, please let us know in advance when making your booking so we can arrange a suitable vehicle with sufficient boot space.
Yes, child car seats can be arranged upon request — please inform us at the time of booking so we can prepare accordingly. Infants may travel on a parent's lap, but for safety we strongly recommend using a proper infant car seat. Additional charges may apply for child seat rental. Please note that all children are counted as passengers when determining vehicle capacity.
Important — Cancellation Notice
To avoid cancellation fees, please notify us at least 3 days in advance. For emergencies, contact us as soon as possible and we'll do our best to help.
In case of unforeseen circumstances, please contact our customer support team as soon as possible to discuss your situation. We will do our best to assist you.
Booking transfers may be possible depending on the specific circumstances and our current policies. Please contact our customer support team for guidance on the transfer process.
We aim to process cancellations promptly. Refunds, where applicable, may take a few business days to reflect in your account.
Cancellation fees may apply depending on the timing of your cancellation. Please contact our customer support team to discuss your specific situation.
We recommend notifying us at least 3 days in advance to avoid any cancellation fees.
Yes! You can reschedule by changing the date, time, or other details without fully cancelling. Contact our customer support team to discuss your rescheduling options.
Still have questions?
Our team is available 24/7 — reach us on WhatsApp for a quick response.